.rpt Inspector 1

Synopsis

I've purchased a license and received a Purchase Key.
How do I de-activate my license or MOVE/TRANSFER the license once it's been activated?

Solution

As noted on your order receipt, in the section called "PRODUCT ACTIVATION" and as detailed in the I've purchased a license and received a Purchase Key. How do I activate my license FAQ, Once a Purchase Key has been activated, the Purchase Key is locked to the system on which it is activated on.

The process below is referred to as the MOVE/TRANSFER license process, and will DE-ACTIVATE your Purchase Key (license) on your existing system.

Once this process is completed and the license has been de-activated, you must install the trial of the product on the destination workstation and go through the SAME process of activating your Purchase Key (license) as you previously did on the original workstation. The instructions are the same ones you followed from your order receipt, and are also outlined in the I've purchased a license and received a Purchase Key. How do I activate my license FAQ.

The process of MOVE/TRANSFER license from the existing system is ONLY available via an Internet Connection and requires these steps on the system where the license is currently activated:

DE-ACTIVATION
1 open the SF Product Manager
2 select the product
3 select the option to MOVE/TRANSFER your license
4 specify the PURCHASE KEY
5 specify the contact information
6 specify the account logon
7 specify the notification options
8 proceed with the remainder of the wizard

Problems with De-Activation / MOVE/TRANSFER license due to Proxy/Firewall
Review: www.SoftwareForces.com/FAQ/Activation-or-Deactivation-Proxy-or-Firewall-...

Synopsis

I've purchased a license and received a Purchase Key. I've reviewed the I've purchased a license and received a Purchase Key. How do I activate my license FAQ but I'm having an problem with the "SF Product Manager" / "Activation Wizard" communicating through our Proxy or Firewall. What can I do?

Solution

There are a lot of different vendors out there that make Proxy / Firewall products. Not all of them work the same. While we make every effort to ensure compatibility with the popular ones, we can't test them all.

The Internet Connection we make during the activation or de-activation is done via the standard HTTP (port 80) protocol and HTTPS / SSL (port 443) protocol. You use HTTP via port 80 every time you visit a web site. And when making purchases in on-line stores those are typically secured with HTTPS / SSL on port 443.

We do not use any proprietary non-standard ports. However, some Proxy / Firewall systems require for the application or browser to have the user login or re-login (typically after a certain idle period). Some monitor the actual communications and content that is being sent or received.

If you're tried to use the "SF Product Manager" / "Activation Wizard" and left the setting "Automatically detect" in the Proxy / Firewall area of the Internet Activation process then try un-checking this option and specifying the requested information and try making the connection. If however you've previously un-checked the "Automatically detect" setting, then try to check it and making the connection.

If both of above suggestions fail, we've also seen the following help:
1. On the "Connection Info" screen, before proceeding further, start your Internet Explorer (IE). And yes, it should be Internet Explorer not another browser.
2. Then when it loads up, go to a web site that is outside of your company and is not likely to be cached (i.e. www.SoftwareForces.com).
3. Proceed with the remainder of the wizard.

Step 2 above opens a browser session that the wizard will try to reuse.

If above suggestions fail
If above suggestions fail, then you should try doing an E-mail activation as described in I've purchased a license and received a Purchase Key. How do I activate my license or contact your Administrator to assist, perhaps allowing your workstation to be temporarily moved outside of the Proxy / Firewall.

Note that DE-ACTIVATION / MOVE/TRANSFER license does require an internet connection to work properly in the "SF Product Manager" / "Activation Wizard".