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Case Study #2
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Client
This client, an investment advisory
company with $61.9 billion in assets, provides their
clients with a broad range of investment products. They
provide services and strategies using the highest caliber
investment expertise, supported by outstanding personal
service.
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Client Business Need
This client wanted to deliver on a
commitment made to their customers to provide on-line,
secure, self-service access to specific and varied analytic
account information.
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The Challenge/Opportunity
Their “business as usual”
process was time consuming and cumbersome. Customer
reports took 2-3 days to complete and cost from $400-$600
each. Data from their legacy transactional system was
extremely difficult to access as it was very susceptible
to disruption. Once the data was located it had to be
manually modified to produce a report that could be
sent to the customer. There were clearance and security
issues with allowing outside access to data and no way
to make that data real time. |
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Software Forces Solution
Software Forces:
- Transformed a manual, single
threaded reports system into an on-line, self-service,
client based information server
- Designed a set of custom COM
objects that made report writing possible by addressing
the security problems inherent to the legacy transactional
system that was in place
- Developed real-time, dynamic
parameters to make selecting appropriate account
information easy for the end user
- Provided customers anytime access
to on-line, on-time, secure account information
and analytic tools
- Developed custom function tools
to address specific business needs such as calculating
the last day of business in a report
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Client Benefits
Partnering with Software Forces has
allowed the client to deliver on a pressing commitment
to provide secure, on-line, self-service account information
to their customers. This higher level of service allows
them to justify their fee schedules. The client was
amazed at Software Forces’ ability to bring all the
pieces together and to provide real business answers.
Our solutions oriented approach provided a system that
runs smoothly and elegantly to this day. This client
sees us as a “business partner” not just another consulting
firm.
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Key Technologies Utilized
COM/COM+/MTS, XML, INFORMIX, SQL SERVER,
TEXT, ACCESS, EXCEL, SINGLE SIGN-ON, PORTAL, SIEBEL,
CRYSTAL REPORTS, SEAGATE INFO, CRYSTAL ENTERPRISE
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